Frequently Asked Questions
Whatever happens to your order, you can contact us via email@example.com. It is important to provide us with your email and telephone number, order number or tracking number so we can check the status of your order.
Once we receive your order, we will process it and send out when complete from Monday to Friday. Any orders placed on Saturday & Sunday will be processed on the Monday .
We offer collection from shop, or royal mail delivery
We aim to ensure that you receive your order as quickly as possible. Once your order is successfully submitted, our warehouse processes your order the same business day. It is then picked, packed, and dispatched. Please note delivery times vary depending on your location and the possible courier screening that the package goes through. Our standard delivery times (2-5 business days) are estimates and may vary due to external factors outside of Youruniquedesigns, and our courier’s, control. These factors may include but are not limited to, extreme weather conditions and technical failures.
Please send the cancel request to firstname.lastname@example.org on the same day that the order was placed. Our team will cancel the order for you freely. If the order has already been shipped out or printed we are only able to cancel under certain conditions please read our return/cancellation policy
Please contact the carrier to see if they have delivered the item to the right address. Meanwhile, we also recommend sending us your phone number so we can put a claim against the carrier to search for your package. Generally, the search result should take one week.
Please send the photos of any damaged item to with the valid order information. Our customer service team will respond to you within 24 hours and help you resolve any problems.
If you are unable to make the payment by credit card, alternatively we suggest using a bank debt card or Paypal to finish the order.